Customer Research
Skill AktivMulti-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
To systematically gather and synthesize information from diverse sources to answer customer questions, investigate issues, or research topics, providing clear attribution and confidence levels.
Funktionen
- Multi-source research across tiered sources
- Synthesizes findings with source attribution
- Assigns confidence scores to research outcomes
- Handles insufficient source scenarios
- Provides structured research brief output
Anwendungsfälle
- Answering customer questions about product features or support
- Investigating previously reported bugs or issues
- Gathering background context on a specific customer account
- Researching general topics relevant to support or product work
Nicht-Ziele
- Providing definitive answers without verification
- Handling sensitive topics like pricing or legal matters without escalation
- Replacing direct subject matter expert consultation for complex issues
Trust
- warning:Issues AttentionIn the last 90 days, 29 issues were opened and 4 were closed, indicating a low closure rate and potentially slow maintainer response.
Installation
Zuerst Marketplace hinzufügen
/plugin marketplace add anthropics/knowledge-work-plugins/plugin install customer-support@knowledge-work-pluginsQualitätspunktzahl
Vertrauenssignale
Ähnliche Erweiterungen
External Context
100Invoke parallel document-specialist agents for external web searches and documentation lookup
ARA Research Manager
100Records research provenance as a post-task epilogue, scanning conversation history at the end of a coding or research session to extract decisions, experiments, dead ends, claims, heuristics, and pivots, and writing them into the ara/ directory with user-vs-AI provenance tags. Use as a session epilogue — never during execution — to maintain a faithful, auditable trace of how a research project actually evolved.
Recursive Research
100Tiefgehende rekursive Recherche mit selbstregulierender Schleife bis PhD-Niveau. Anwendbar auf jedes Gebiet (Wissenschaft, Technologie, Wirtschaft, Kunst, Geisteswissenschaften). Nutzt WDM + Munger-Inversion für autonome Entscheidungen, Stufung vertrauenswürdiger Quellen und Speicherung von Checkpoints auf der Festplatte, um Kontextgrenzen zu überwinden.
Notion Research Documentation
100Durchsucht Ihren Notion-Arbeitsbereich, synthetisiert Erkenntnisse aus mehreren Seiten und erstellt umfassende Research-Dokumentationen, die als neue Notion-Seiten gespeichert werden. Verwandelt verstreute Informationen in strukturierte Berichte mit ordnungsgemäßen Zitaten und umsetzbaren Erkenntnissen.
Survey Theoretical Literature
99Survey and synthesize theoretical literature on a specific topic, identifying seminal papers, key results, open problems, and cross-domain connections. Use when starting research on an unfamiliar theoretical topic, writing a literature review for a paper or thesis, identifying open problems and research gaps, finding cross-domain connections, or evaluating the novelty of a proposed theoretical contribution against existing work.
Deep Research
97Orchestrate multi-phase deep research with web search, memory retrieval, pattern matching, and synthesis into structured findings