Chief Customer Officer Advisor
Plugin Verified ActiveChief Customer Officer advisory for startups: retention decomposition analyzer (honest GRR vs NRR + 7-category churn taxonomy), customer segmentation designer (4-tier framework + ICP fit scoring + kill list), CS coverage calculator (pooled vs named CSM models + ratio math + 12-month hiring plan). 4 in-depth references: retention decomposition, customer segmentation strategy, CS coverage model, CS team org evolution (CSM vs Support vs AM vs IM vs CS Ops). Stdlib-only. Standalone-installable; also bundled in c-level-skills. Strategic only - does not duplicate business-growth tactical CS skills.
To provide startup Chief Customer Officers and founders with actionable strategic guidance on retention, customer segmentation, and CS team sizing.
Features
- Retention decomposition analyzer (GRR vs NRR, churn taxonomy)
- Customer segmentation designer (4-tier framework, ICP fit)
- CS coverage calculator (pooled vs named models, hiring plan)
- Detailed references for core CCO strategies
Use Cases
- Designing a company's retention strategy and honestly assessing GRR.
- Segmenting customers for differential investment and identifying ICP fit.
- Calculating optimal CS team coverage models and planning headcount.
- Understanding CS team evolution and role distinctions.
Non-Goals
- Duplicating tactical CS execution skills (e.g., health scores, onboarding automation).
- Providing generic customer success survey analysis.
- Covering consumer SaaS, marketplaces, or hardware retention math.
Code Execution
- info:ValidationThe Python scripts accept JSON or file paths, but explicit schema validation for inputs is not detailed; however, they are standard library tools with inherent parsing.
Installation
First, add the marketplace
/plugin marketplace add alirezarezvani/claude-skills/plugin install chief-customer-officer-advisor@claude-code-skills