Chief Customer Officer Advisor
Skill Verified ActiveChief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — does not duplicate engineering/business-growth tactical skills.
To empower startup CCOs and founders with data-driven strategic frameworks and tools for optimizing customer retention, segmentation, and CS team structure.
Features
- Retention decomposition (GRR, NRR, churn taxonomy)
- Customer segmentation (tiered framework, ICP fit scoring)
- CS team coverage model calculation (pooled vs. named)
- CS team org evolution guidance (role sequencing)
- Executable Python scripts for analysis
Use Cases
- Designing customer retention strategies.
- Segmenting customers for differential investment.
- Sizing the Customer Success team and planning hires.
- Sequencing CS roles and evolving team structure.
Non-Goals
- Tactical CS implementation (health scores, onboarding automation).
- Engineering or business-growth specific tactical skills.
- Duplicating CRM workflows or NPS survey infrastructure.
Practices
- Strategic Decision Frameworks
- Data-Driven Analysis
- Customer Retention Strategy
- Team Structuring
Installation
First, add the marketplace
/plugin marketplace add alirezarezvani/claude-skills/plugin install c-level-advisor@claude-code-skillsQuality Score
VerifiedTrust Signals
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