Helpdesk Automation
Skill Verified ActiveAutomate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
To automate common HelpDesk tasks, making it easier for users to manage support tickets, views, and responses through a structured interface.
Features
- List and paginate support tickets
- Manage saved agent views
- List available canned responses
- Inspect custom field definitions
- Automate HelpDesk operations via Rube MCP
Use Cases
- Retrieve and browse support tickets with custom sorting and pagination
- View saved agent filters for organizing tickets
- Access predefined reply templates for common customer inquiries
- Understand custom fields configured for the HelpDesk account
Non-Goals
- Creating or updating tickets via API
- Modifying canned responses or custom fields via API
- Searching across different ticket silos directly through this skill
Installation
First, add the marketplace
/plugin marketplace add davepoon/buildwithclaude/plugin install all-skills@buildwithclaudeQuality Score
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