Intercom Automation via Rube MCP

Features

• Automate Intercom conversations (create, list, search, reply, close, reopen)
• Manage Intercom contacts (search, view, detach)
• Manage Intercom admins and teams
• View Intercom segments and get aggregate counts
• Manage Intercom companies and relationships

Use Cases

• Automating responses to customer inquiries in Intercom.
• Searching for specific contacts or conversations based on various criteria.
• Assigning conversations to appropriate support agents or teams.
• Updating contact information or managing company relationships.

Non-Goals

• Directly managing Intercom billing or account settings.
• Performing advanced analytics on Intercom data beyond aggregate counts.
• Interacting with Intercom's developer platform or API directly (relies on MCP).

Workflow

1. Verify Rube MCP availability
2. Connect to Intercom via Rube MCP, completing OAuth if necessary
3. Execute Intercom operations using specified tool sequences (e.g., managing conversations, contacts, companies, segments, admins)
4. Handle potential pitfalls like missing admin IDs, HTML content, idempotency issues, and rate limits

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Intercom connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `intercom`
• Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas