Customer Journey Map
Skill ActiveCreate an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
To help users visualize and understand the complete customer experience, identify critical friction points, and uncover opportunities for improvement across all stages of the journey.
Features
- Creates detailed customer journey maps
- Defines personas and maps journey stages
- Documents touchpoints, actions, thoughts, emotions, pain points, and opportunities
- Identifies critical moments and recommends prioritized improvements
- Outputs analysis as a markdown document
Use Cases
- Mapping the customer experience for a new or existing product
- Identifying friction points in the user onboarding flow
- Visualizing the user journey to uncover pain points and opportunities
- Improving customer retention and advocacy through a better journey
Non-Goals
- Creating visual journey map artifacts directly (suggests external tools)
- Performing automated data collection or analysis (relies on user input)
- Replacing detailed UX research or customer interviews (supplements them)
Workflow
- Define the persona based on user input or context
- Map journey stages (Awareness, Consideration, Acquisition, Onboarding, Engagement, Retention, Advocacy)
- For each stage, document touchpoints, user actions, thoughts, emotions, pain points, and opportunities
- Identify critical moments (Aha moment, moments of truth, churn triggers)
- Create the journey map table
- Recommend prioritized improvements
Trust
- warning:Issues AttentionThere are 8 open issues from the last 90 days and 0 closed issues, indicating slow response to new issues.
Compliance
- info:GDPRThe skill operates on user-provided data which may include personal data; however, it does not submit this data to a third party, and there are no specific sanitization steps mentioned beyond standard LLM processing.
Installation
First, add the marketplace
/plugin marketplace add phuryn/pm-skills/plugin install pm-market-research@pm-skillsQuality Score
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