[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"extension-plugin-anthropics-customer-support-sw":3,"guides-for-anthropics-customer-support":277,"similar-k17fx190vywc4q48r2gpkrjn6d867b99":278},{"_creationTime":4,"_id":5,"children":6,"community":7,"display":9,"evaluation":19,"identity":209,"isFallback":213,"parentExtension":214,"providers":252,"relations":256,"repo":257,"workflow":276},1778053881467.4072,"k17fx190vywc4q48r2gpkrjn6d867b99",[],{"reviewCount":8},0,{"description":10,"installMethods":11,"name":12,"sourceUrl":13,"tags":14},"Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.",{},"Customer Support Plugin","https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support",[15,16,17,18],"customer-support","mcp","automation","workflow",{"_creationTime":20,"_id":21,"extensionId":5,"locale":22,"result":23,"trustSignals":197,"workflow":207},1778053992763.6287,"kn7angmej6ese6yd463czyhnh5866wtk","en",{"checks":24,"evaluatedAt":187,"extensionSummary":188,"promptVersionExtension":189,"promptVersionScoring":190,"rationale":191,"score":192,"summary":193,"tags":194,"targetMarket":195,"tier":196},[25,30,33,36,40,43,47,51,54,57,61,66,69,73,76,79,82,85,88,91,95,99,103,107,111,114,117,120,124,127,130,133,136,139,142,145,148,151,154,157,160,163,166,169,173,176,179,183],{"category":26,"check":27,"severity":28,"summary":29},"Practical Utility","Problem relevance","pass","The description clearly articulates the problems addressed by the extension, such as ticket triage, response drafting, and knowledge base building.",{"category":26,"check":31,"severity":28,"summary":32},"Unique selling proposition","The extension offers significant value by integrating with multiple platforms and automating complex support workflows, going beyond basic LLM capabilities.",{"category":26,"check":34,"severity":28,"summary":35},"Production readiness","The plugin provides a comprehensive set of tools covering the full customer support lifecycle, from triage to knowledge base authoring, making it production-ready.",{"category":37,"check":38,"severity":28,"summary":39},"Scope","Single responsibility principle","The plugin focuses on the customer support domain, organizing related skills and commands cohesively without extending into unrelated areas.",{"category":37,"check":41,"severity":28,"summary":42},"Description quality","The displayed description accurately and concisely reflects the plugin's capabilities as detailed in the source code and documentation.",{"category":44,"check":45,"severity":28,"summary":46},"Invocation","Scoped tools","The plugin utilizes narrow verb-noun specialist tools for specific actions within the customer support domain.",{"category":48,"check":49,"severity":28,"summary":50},"Documentation","Configuration & parameter reference","The documentation for configuration options and parameters appears to be complete and well-referenced.",{"category":37,"check":52,"severity":28,"summary":53},"Tool naming","Tool names are descriptive and follow a clear verb-noun convention, making them easy to understand.",{"category":37,"check":55,"severity":28,"summary":56},"Minimal I/O surface","Tool inputs and outputs are well-defined and appear to request/return only necessary data for the stated tasks.",{"category":58,"check":59,"severity":28,"summary":60},"License","License usability","The extension is licensed under the Apache-2.0 license, which is a permissive open-source license.",{"category":62,"check":63,"severity":64,"summary":65},"Maintenance","Commit recency","not_applicable","The provided information does not include commit history, so recency cannot be evaluated.",{"category":62,"check":67,"severity":64,"summary":68},"Dependency Management","No third-party dependencies were identified that would require specific update or merge mechanisms.",{"category":70,"check":71,"severity":28,"summary":72},"Security","Secret Management","No secrets are hardcoded or handled insecurely; configurations appear to rely on external connections handled by MCP.",{"category":70,"check":74,"severity":28,"summary":75},"Injection","The plugin appears to treat external data as untrusted and does not execute arbitrary instructions from loaded data.",{"category":70,"check":77,"severity":28,"summary":78},"Transitive Supply-Chain Grenades","The plugin does not fetch remote content to execute as instructions and all included assets are within the bundle.",{"category":70,"check":80,"severity":28,"summary":81},"Sandbox Isolation","The plugin operates within its designated scopes and does not attempt to modify files outside of the project or plugin directories.",{"category":70,"check":83,"severity":28,"summary":84},"Sandbox escape primitives","No detached process spawns or deny-retry loops were detected in the plugin's scripts.",{"category":70,"check":86,"severity":28,"summary":87},"Data Exfiltration","The plugin does not appear to exfiltrate confidential data to third parties and all outbound calls are documented via MCP connections.",{"category":70,"check":89,"severity":28,"summary":90},"Hidden Text Tricks","Bundled content is free of hidden-steering tricks, control characters, or invisible Unicode characters.",{"category":92,"check":93,"severity":28,"summary":94},"Hooks","Opaque code execution","All hook scripts are readable bash or MJS files, with no obfuscation, base64 payloads, or runtime fetching of code.",{"category":96,"check":97,"severity":28,"summary":98},"Portability","Structural Assumption","The plugin relies on standard conventions and does not make assumptions about user-specific project organization that would break its functionality.",{"category":100,"check":101,"severity":64,"summary":102},"Trust","Issues Attention","Issue data is not available for this repository.",{"category":104,"check":105,"severity":28,"summary":106},"Versioning","Release Management","The plugin has a clear version number (`1.2.0`) defined in its manifest (`plugin.json`).",{"category":108,"check":109,"severity":28,"summary":110},"Code Execution","Validation","Input arguments and structured output handling appear to be properly validated and sanitized within the skill scripts.",{"category":70,"check":112,"severity":28,"summary":113},"Unguarded Destructive Operations","The plugin does not appear to contain unguarded destructive operations; actions are primarily data retrieval and generation.",{"category":108,"check":115,"severity":28,"summary":116},"Error Handling","The plugin's scripts demonstrate good error handling practices, exiting non-zero with descriptive messages on errors.",{"category":108,"check":118,"severity":28,"summary":119},"Logging","The plugin includes logging for actions and errors, with detailed audit records captured in the transcript.",{"category":121,"check":122,"severity":28,"summary":123},"Compliance","GDPR","The plugin does not explicitly operate on personal data without sanitization and relies on MCP for secure handling of external connections.",{"category":121,"check":125,"severity":28,"summary":126},"Target market","The plugin is tool-agnostic and designed to work with various MCP servers, making it globally applicable with no specific regional restrictions.",{"category":96,"check":128,"severity":28,"summary":129},"Runtime stability","The plugin is designed to be platform-agnostic, relying on standard bash scripts and MCP connections, with no OS-specific assumptions.",{"category":37,"check":131,"severity":28,"summary":132},"Tool surface size","The plugin exposes a manageable number of tools and commands, fitting within the recommended range for clarity and precision.",{"category":44,"check":134,"severity":28,"summary":135},"Name collisions","Included skills and commands have distinct names and descriptions, preventing arbitrary router mismatches.",{"category":44,"check":137,"severity":28,"summary":138},"Overlapping near-synonym tools","Each tool name covers a distinct action, avoiding redundancy and forcing disambiguation.",{"category":44,"check":140,"severity":64,"summary":141},"Hooks-off mechanism","This plugin does not appear to utilize hooks, so a hooks-off mechanism is not applicable.",{"category":44,"check":143,"severity":64,"summary":144},"Hook matcher tightness","This plugin does not appear to utilize hooks, so hook matcher tightness is not applicable.",{"category":70,"check":146,"severity":64,"summary":147},"Hook security","This plugin does not appear to utilize hooks, so hook security checks are not applicable.",{"category":92,"check":149,"severity":64,"summary":150},"Silent prompt rewriting","This plugin does not appear to utilize UserPromptSubmit hooks, so silent prompt rewriting is not applicable.",{"category":70,"check":152,"severity":64,"summary":153},"Permission Hook","This plugin does not appear to utilize PermissionRequest hooks, so checks for permission hook scope are not applicable.",{"category":121,"check":155,"severity":64,"summary":156},"Hook privacy","This plugin does not appear to utilize hooks for logging or telemetry, so hook privacy checks are not applicable.",{"category":108,"check":158,"severity":64,"summary":159},"Hook dependency","This plugin does not appear to utilize hooks, so hook dependency checks are not applicable.",{"category":48,"check":161,"severity":28,"summary":162},"Install / Setup Instructions","The README provides clear installation instructions for both Cowork and Claude Code environments, along with documentation for data sources and configuration.",{"category":48,"check":164,"severity":28,"summary":165},"Feature Transparency","The README clearly outlines the plugin's capabilities, commands, and the skills it encompasses.",{"category":48,"check":167,"severity":28,"summary":168},"Phantom features","All features promised in the README have corresponding implementations within the plugin's skills and commands.",{"category":170,"check":171,"severity":28,"summary":172},"Convention","Layout convention adherence","The plugin adheres to Claude Code plugin structural conventions, with `plugin.json` in `.claude-plugin/` and skills/commands organized appropriately.",{"category":170,"check":174,"severity":28,"summary":175},"Plugin state","The plugin does not appear to manage persistent state that would require special handling outside of the default uninstall process.",{"category":70,"check":177,"severity":28,"summary":178},"Keychain-stored secrets","The plugin does not appear to handle secrets directly, relying on MCP connections for external tool authentication.",{"category":180,"check":181,"severity":28,"summary":182},"Dependencies","Tagged release sourcing","The MCP servers referenced in `.mcp.json` appear to be hosted services, not bundled dependencies requiring version pinning.",{"category":184,"check":185,"severity":28,"summary":186},"Installation","Clean uninstall","The plugin does not spawn background daemons or register persistent system services, ensuring a clean uninstall.",1778053937499,"This plugin automates key customer support tasks by integrating with various platforms via MCP. It enables ticket triage, contextual research, response drafting, escalation packaging, and knowledge base article generation.","2.0.0","3.4.0","This plugin is exceptionally well-structured and documented, with a clear focus on its customer support domain. It utilizes scoped tools effectively and provides comprehensive guidance for users. All security and portability checks passed, and the documentation is thorough.",98,"A high-quality plugin for customer support automation, offering comprehensive tools for ticket management, response drafting, and knowledge base creation.",[15,16,17,18],"global","verified",{"codeQuality":198,"collectedAt":199,"documentation":200,"maintenance":202,"popularity":203,"security":204,"testCoverage":206},{},1778053927319,{"descriptionLength":201,"readmeSize":8},158,{},{"smitheryUniqueUsers":8,"smitheryUseCount":8},{"hasNpmPackage":205,"smitheryVerified":205},false,{"hasCi":205,"hasTests":205},{"updatedAt":208},1778053992763,{"githubOwner":210,"githubRepo":211,"locale":22,"slug":15,"type":212},"anthropics","knowledge-work-plugins","plugin",true,{"_creationTime":215,"_id":216,"community":217,"display":218,"identity":234,"parentExtension":235,"providers":236,"relations":246,"workflow":248},1778053881467.4028,"k17a976hfb9h5wyrvbw5572nvs867hs3",{"reviewCount":8},{"description":219,"installMethods":220,"name":221,"sourceUrl":222,"tags":223},"Extension from anthropics/knowledge-work-plugins",{},"Knowledge Work Plugins","https://github.com/anthropics/knowledge-work-plugins",[224,225,226,227,228,229,230,231,232,233],"marketplace","plugins","ai-tools","productivity","sales","finance","legal","data","engineering","apache-2-0",{"githubOwner":210,"githubRepo":211,"locale":22,"slug":211,"type":224},null,{"extract":237,"llm":242,"smithery":245},{"commitSha":238,"license":239,"marketplace":240},"9789ea78ad66e395a9c709146cacecdc14ce2abf","Apache-2.0",{"name":211,"pluginCount":241},47,{"promptVersionExtension":189,"promptVersionScoring":190,"score":243,"targetMarket":195,"tier":244},65,"evaluated",{"qualityScore":8,"totalActivations":8,"uniqueUsers":8,"useCount":8,"verified":205},{"repoId":247},"kd7a7vj5tkj2ssjqcbwka5sh0x864wea",{"anyEnrichmentAt":249,"extractAt":250,"githubAt":251,"llmAt":208,"smitheryAt":249,"updatedAt":208},1778053907346,1778053881467,1778053882262,{"extract":253,"llm":254,"smithery":255},{"commitSha":238,"license":239},{"promptVersionExtension":189,"promptVersionScoring":190,"score":192,"targetMarket":195,"tier":196},{"qualityScore":8,"totalActivations":8,"uniqueUsers":8,"useCount":8,"verified":205},{"parentExtensionId":216,"repoId":247},{"_creationTime":258,"_id":247,"identity":259,"providers":260,"workflow":273},1777995558409.8467,{"githubOwner":210,"githubRepo":211,"sourceUrl":222},{"discover":261,"github":265},{"sources":262},[263,264],"skills-sh","smithery",{"closedIssues90d":266,"forks":267,"license":239,"openIssues90d":268,"pushedAt":269,"readmeSize":270,"stars":271,"topics":272},7,1398,36,1777651846000,6109,11837,[],{"discoverAt":274,"extractAt":275,"githubAt":275,"updatedAt":275},1777995558409,1778053883382,{"anyEnrichmentAt":249,"extractAt":250,"githubAt":251,"llmAt":208,"smitheryAt":249,"updatedAt":208},[],[279,313,345,369],{"_creationTime":280,"_id":281,"community":282,"display":283,"identity":296,"providers":299,"relations":305,"workflow":308},1778054452948.4272,"k179khyq4dvq0ytvdcepec984d8666wk",{"reviewCount":8},{"description":284,"name":285,"sourceUrl":286,"tags":287},"Comprehensive toolkit for developing Claude Code plugins. 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Includes plugin-expert agent and validation utilities.",{},"Plugin Master","https://github.com/josiahsiegel/claude-plugin-marketplace/tree/HEAD/plugins/plugin-master",[323,324,325,290,16,326,224,327,17,328],"plugin-development","agent","skill","commands","validation","devops",{"githubOwner":330,"githubRepo":331,"locale":22,"slug":332,"type":212},"josiahsiegel","claude-plugin-marketplace","plugin-master",{"extract":334,"llm":337},{"commitSha":335,"license":336},"a05d923c8a3551d4274eef152649583d693b9b67","MIT",{"promptVersionExtension":189,"promptVersionScoring":190,"score":303,"targetMarket":195,"tier":196},{"parentExtensionId":339,"repoId":340},"k1741p5y8fyyp90j4zdea56w61867nj3","kd75az366mhppxzk11c689vzen865qkv",{"anyEnrichmentAt":342,"extractAt":343,"githubAt":342,"llmAt":344,"updatedAt":344},1778053080008,1778053078370,1778053164925,{"_creationTime":346,"_id":347,"community":348,"display":349,"identity":361,"providers":363,"relations":367,"workflow":368},1778053881467.4126,"k17ancjq4pews3bx19fv3cnn0x866v0b",{"reviewCount":8},{"description":350,"installMethods":351,"name":352,"sourceUrl":353,"tags":354},"Plan, build, and debug Zoom integrations across REST APIs, Meeting SDK, Video SDK, webhooks, bots, and MCP workflows. 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