Customer Success
Skill ยืนยันแล้วCustomer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies
This skill provides structured frameworks and detailed templates for key customer success management activities including onboarding programs, health scoring models, QBR outlines, expansion playbooks, and churn risk strategies. It functions as a knowledge base for managing customer relationships and driving growth.
การติดตั้ง
npx skills add claude-office-skills/skillsเรียกใช้ Vercel skills CLI (skills.sh) ผ่าน npx — ต้องติดตั้ง Node.js ในเครื่อง และมี agent ที่รองรับ skills อย่างน้อยหนึ่งตัว (Claude Code, Cursor, Codex, …) ทั้งนี้สมมติว่า repo ใช้รูปแบบ agentskills.io
ส่วนขยายที่คล้ายกัน
Expansion Revenue Finder
90Identifies upsell and cross-sell opportunities within existing customer accounts. Analyzes product usage, feature gaps, team growth, industry benchmarks, and competitive pressure to surface revenue expansion plays scored by potential, effort, and likelihood. Generates an expansion-playbook.md with account-by-account opportunities, recommended pitch, timing, and approach.
Lead Routing
98Intelligent lead assignment and routing - AI-powered scoring, territory mapping, round-robin distribution, and workload balancing
CRM Automation
90CRM workflow automation for HubSpot, Salesforce, Pipedrive - lead management, deal tracking, and multi-CRM synchronization
Pipedrive Automation
88Automate Pipedrive CRM workflows including deal management, pipeline tracking, and sales reporting
AI Native Camp Day 1 Onboarding
95AI Native Camp Day 1 온보딩. Claude와 대화하면서 Claude Code를 익힌다. "1일차", "Day 1", "온보딩" 요청에 사용.
User Onboarding
95Help users design effective product onboarding. Use when someone is creating first-user experiences, trying to improve activation rates, designing the first 30 seconds of product usage, or working on the path to the aha moment.