Customer Research
技能 活跃Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
To systematically gather and synthesize information from diverse sources to answer customer questions, investigate issues, or research topics, providing clear attribution and confidence levels.
功能
- Multi-source research across tiered sources
- Synthesizes findings with source attribution
- Assigns confidence scores to research outcomes
- Handles insufficient source scenarios
- Provides structured research brief output
使用场景
- Answering customer questions about product features or support
- Investigating previously reported bugs or issues
- Gathering background context on a specific customer account
- Researching general topics relevant to support or product work
非目标
- Providing definitive answers without verification
- Handling sensitive topics like pricing or legal matters without escalation
- Replacing direct subject matter expert consultation for complex issues
Trust
- warning:Issues AttentionIn the last 90 days, 29 issues were opened and 4 were closed, indicating a low closure rate and potentially slow maintainer response.
安装
请先添加 Marketplace
/plugin marketplace add anthropics/knowledge-work-plugins/plugin install customer-support@knowledge-work-plugins质量评分
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