Customer Research
技能 活跃When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," or "find out why customers churn/convert/buy." Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see copywriting. For acting on research to improve pages, see page-cro.
To help users conduct, analyze, and synthesize customer research by providing structured methodologies and guidance on gathering insights from various sources.
功能
- Analyze existing research assets (transcripts, surveys, tickets)
- Gather new research from online sources (Reddit, G2, forums)
- Extract key insights like Jobs to Be Done, pain points, and language
- Generate personas based on research data
- Provide structured research synthesis reports
使用场景
- Understanding customer pain points and triggers
- Building accurate customer personas from data
- Identifying key language and vocabulary used by customers
- Analyzing competitor reviews for market insights
非目标
- Writing copy informed by the research (use `copywriting` skill)
- Optimizing pages based on research insights (use `page-cro` skill)
- Acting on research to improve pages directly
Practical Utility
- info:Usage examplesWhile the skill outlines research methodologies and persona generation, it lacks concrete, end-to-end examples demonstrating specific invocations and observable outcomes.
Maintenance
- warning:Commit recencyThe last commit was on May 6, 2026, which is more than 3 months ago, indicating potential staleness.
Trust
- info:Issues AttentionIn the last 90 days, 12 issues were opened and 97 were closed. While the closure rate is high (97/(12+97) ≈ 89%), the absolute number of open issues is relatively high, suggesting maintainer responsiveness could be monitored.
Compliance
- info:GDPRThe skill operates on customer research, which may include personal data. While not submitting this data to a third party, it's noted that personal data may be submitted to the LLM without explicit sanitization.
安装
请先添加 Marketplace
/plugin marketplace add coreyhaines31/marketingskills/plugin install marketingskills@marketingskills质量评分
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