Account Health
技能 已验证 活跃Assess customer account health using product usage, support sentiment, payment status, and relationship signals
To provide a standardized and data-driven method for evaluating customer account health, enabling proactive customer success management and risk mitigation.
功能
- Structured health scoring framework
- Multi-factor analysis (product, support, financial, relationship)
- Early risk identification signals
- Trend analysis of health trajectory
- Actionable intervention recommendations by health tier
使用场景
- Conducting monthly/quarterly account reviews
- Building customer health dashboards
- Prioritizing customer success manager attention
- Assessing churn risk and identifying expansion opportunities
非目标
- Accessing real-time product usage data directly
- Predicting exact churn timing
- Replacing CSM judgment and relationship context
- Handling complex multi-product customer relationships directly
工作流
- Define health dimensions and weights
- Score each dimension based on provided metrics
- Calculate composite health score
- Assign health status (Healthy, Monitor, At Risk, Critical)
- Identify trend direction (Improving, Stable, Declining)
- Generate recommended actions
实践
- Customer Success Methodology
- Data-Driven Analysis
- Risk Management
- Actionable Reporting
先决条件
- Customer data (usage, support, payment, relationship signals)
Compliance
- info:GDPRThe skill operates on provided customer data which may include personal data, and while it doesn't submit it to a third party, there's no explicit sanitization before LLM processing.
安装
npx skills add guia-matthieu/clawfu-skills通过 npx 运行 Vercel skills CLI(skills.sh)— 需要本地安装 Node.js,以及至少一个兼容 skills 的智能体(Claude Code、Cursor、Codex 等)。前提是仓库遵循 agentskills.io 格式。
质量评分
已验证类似扩展
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