Renewal Management

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

Open-source growth playbooks for AI products, B2B SaaS, and developer tools. Covers Product Hunt launch, GitHub star growth, KOL/UGC strategy, ASO, and community building. MIT licensed.

Customer success playbook generator for lifecycle stages: onboarding, adoption, expansion, renewal, churn prevention. Creates playbooks with triggers, actions, owners, and health indicators. Domain-aware: adapts to compliance and onboarding requirements from domain-context.md. Use when someone says "customer success", "CS playbook", "onboarding playbook", "churn prevention", "renewal", "expansion", "customer health", "lifecycle", "adoption", "NRR".

Automate QBR preparation with account summaries, success metrics, challenges, and strategic recommendations

Analyze and design pricing strategies including pricing models, competitive pricing analysis, willingness-to-pay estimation, and price elasticity. Use when setting prices, evaluating pricing models, preparing for a pricing change, or comparing freemium vs paid approaches.

Evaluate SaaS unit economics and capital efficiency. Use when deciding whether the business can scale efficiently or needs correction.