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Customer Journey Map

技能 活跃

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.

目的

To help users visualize and understand the complete customer experience, identify critical friction points, and uncover opportunities for improvement across all stages of the journey.

功能

  • Creates detailed customer journey maps
  • Defines personas and maps journey stages
  • Documents touchpoints, actions, thoughts, emotions, pain points, and opportunities
  • Identifies critical moments and recommends prioritized improvements
  • Outputs analysis as a markdown document

使用场景

  • Mapping the customer experience for a new or existing product
  • Identifying friction points in the user onboarding flow
  • Visualizing the user journey to uncover pain points and opportunities
  • Improving customer retention and advocacy through a better journey

非目标

  • Creating visual journey map artifacts directly (suggests external tools)
  • Performing automated data collection or analysis (relies on user input)
  • Replacing detailed UX research or customer interviews (supplements them)

工作流

  1. Define the persona based on user input or context
  2. Map journey stages (Awareness, Consideration, Acquisition, Onboarding, Engagement, Retention, Advocacy)
  3. For each stage, document touchpoints, user actions, thoughts, emotions, pain points, and opportunities
  4. Identify critical moments (Aha moment, moments of truth, churn triggers)
  5. Create the journey map table
  6. Recommend prioritized improvements

Trust

  • warning:Issues AttentionThere are 8 open issues from the last 90 days and 0 closed issues, indicating slow response to new issues.

Compliance

  • info:GDPRThe skill operates on user-provided data which may include personal data; however, it does not submit this data to a third party, and there are no specific sanitization steps mentioned beyond standard LLM processing.

安装

请先添加 Marketplace

/plugin marketplace add phuryn/pm-skills
/plugin install pm-market-research@pm-skills

质量评分

94 /100
1 day ago 分析

信任信号

最近提交22 days ago
星标11.2k
许可证MIT
状态
查看源代码

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