Zoom Cobrowse SDK
Skill Verifiziert AktivReference skill for Zoom Cobrowse SDK. Use after routing to a collaborative-support workflow when implementing browser co-browsing, annotation tools, privacy masking, remote assist, or PIN-based session sharing.
To serve as a comprehensive reference and implementation guide for developers integrating the Zoom Cobrowse SDK into collaborative support workflows.
Funktionen
- Provides SDK integration steps
- Explains JWT authentication and token generation
- Details customer and agent role implementations
- Covers features like annotation tools and privacy masking
- Offers troubleshooting and best practice guidance
Anwendungsfälle
- Implementing browser co-browsing for remote support
- Integrating annotation tools for agent-assisted guidance
- Applying privacy masking to sensitive customer data
- Setting up PIN-based session sharing for secure collaboration
Nicht-Ziele
- Acting as a live support agent
- Replacing the core Zoom application
- Providing runtime code execution for the SDK
Workflow
- Obtain SDK credentials from Zoom Marketplace.
- Set up a server-side endpoint to generate JWTs for customer and agent roles.
- Integrate the Zoom Cobrowse SDK (via CDN or npm) into the customer's website.
- Initialize the SDK with appropriate settings and fetch JWTs from the token server.
- Start a cobrowse session from the customer side.
- Agent joins the session using a Zoom-hosted portal or custom integration, authenticating with their JWT and the customer-provided PIN.
Voraussetzungen
- Zoom Workplace Account with SDK Universal Credit
- Zoom Video SDK App created in Zoom Marketplace
- Cobrowse SDK Credentials (SDK Key, SDK Secret)
- Server-side token generation endpoint
Installation
Zuerst Marketplace hinzufügen
/plugin marketplace add anthropics/knowledge-work-plugins/plugin install zoom-plugin@knowledge-work-pluginsQualitätspunktzahl
VerifiziertVertrauenssignale
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