Customer Journey Mapping Workshop
Plugin Warning ActiveRun a customer journey mapping workshop with adaptive questions and outputs.
To help product managers and teams visualize and understand the customer experience, identify pain points, and uncover opportunities for improvement through a guided journey mapping workshop.
Features
- Guides user through customer journey mapping
- Asks adaptive questions about persona, scenario, phases, actions, thoughts, emotions
- Identifies and prioritizes pain points and opportunities
- Outputs a structured customer journey map and opportunity list
- Facilitates team alignment on customer experience
Use Cases
- Running a workshop to map an end-to-end customer experience
- Finding pain points across a user's journey
- Aligning teams on the stages, emotions, and breakdowns in an experience
- Identifying areas for product improvement based on customer perspective
Non-Goals
- Creating a product roadmap
- Replacing detailed user research
- Mapping internal service blueprints
- Defining technical implementation steps
License
- warning:License usabilityThe license is CC BY-NC-SA 4.0, which includes NonCommercial restrictions, preventing commercial use of the extension.
Maintenance
- critical:Commit recencyThe last commit was on April 26, 2026, which is over 12 months ago, indicating the extension is likely unmaintained.
Trust
- warning:Issues AttentionThere are 3 issues opened and 0 closed in the last 90 days, indicating slow or no maintainer response to open issues.
Versioning
- info:Release ManagementA version tag v0.78 is present, but it seems to be stuck and not updated frequently, indicating potential stagnation.
Installation
First, add the marketplace
/plugin marketplace add deanpeters/Product-Manager-Skills/plugin install customer-journey-mapping-workshop@pm-skillsQuality Score
WarningTrust Signals
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