Customer Journey Mapping Workshop
Skill Verified ActiveRun a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
Guide product managers through creating a customer journey map to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams.
Features
- Interactive workshop facilitation for customer journey mapping
- Adaptive questions for persona, scenario, phases, actions, thoughts, and emotions
- Identification and prioritization of opportunities based on pain points
- Generation of a structured customer journey map output
- Guidance on when to use and anti-patterns to avoid
Use Cases
- Running a workshop to map an end-to-end customer experience
- Finding pain points across a user's journey for retention initiatives
- Aligning cross-functional teams on the stages, emotions, and breakdowns in an experience
- Visualizing the customer experience to identify areas for improvement
Non-Goals
- Creating a feature roadmap or backlog
- Performing detailed user research (requires input research)
- Mapping internal service blueprints
- Serving as a substitute for user story mapping
Installation
First, add the marketplace
/plugin marketplace add deanpeters/Product-Manager-Skills/plugin install customer-journey-mapping-workshop@pm-skillsQuality Score
VerifiedTrust Signals
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