Draft Response
Skill ActiveDraft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
To help users draft high-quality, context-aware customer responses efficiently and consistently across various situations like product questions, escalations, or bad news.
Features
- Tailors responses to situation and relationship
- Supports diverse communication scenarios (questions, escalations, billing)
- Provides structured drafting process
- Includes quality checks and iteration options
- Offers best practices for customer communication
Use Cases
- Drafting replies to common customer inquiries
- Responding to product or billing issues
- Communicating delays or 'won't fix' decisions
- Crafting professional feature request declines
Non-Goals
- Acting as a full customer relationship management system
- Automating the entire customer support workflow
- Providing real-time chat interaction
Trust
- warning:Issues Attention29 issues opened, 4 closed in the last 90 days indicates a closure rate below 10%, suggesting slow maintainer response.
Compliance
- info:GDPRThe skill processes user-provided text, which may include personal data. While it doesn't submit this to a 3rd party, the LLM itself processes this data, and no explicit sanitization beyond the LLM's inherent capabilities is detailed.
Installation
First, add the marketplace
/plugin marketplace add anthropics/knowledge-work-plugins/plugin install customer-support@knowledge-work-pluginsQuality Score
Trust Signals
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