Expansion Signals
技能 已验证 活跃Identify upsell and cross-sell opportunities through usage patterns, growth signals, and account behavior analysis
To systematically identify and prioritize customer expansion opportunities by analyzing data-driven signals, enabling sales and customer success teams to focus their efforts effectively.
功能
- Signal detection for account expansion
- Scoring of expansion readiness
- Estimation of potential expansion value
- Recommendation of engagement timing
- Guidance on conversation approach
使用场景
- Performing monthly expansion pipeline reviews
- Identifying high-potential upsell candidates
- Prioritizing customer success manager expansion efforts
- Building data-driven expansion playbooks
非目标
- Accessing real-time customer usage data
- Making final pricing or packaging decisions
- Replacing human judgment in relationship management
- Handling at-risk accounts that require retention over expansion
工作流
- Analyze provided account data (current contract, usage, context, available expansion)
- Identify relevant expansion signals across usage, growth, and behavioral categories
- Score expansion readiness based on predefined factors and weights
- Size the potential expansion opportunity value
- Recommend an engagement approach, timing, and conversation starters
- Review output for next steps and potential risks
实践
- Customer Success Methodology
- Sales Enablement
- Data Analysis
- Opportunity Prioritization
先决条件
- Usage data
- Account context
安装
npx skills add guia-matthieu/clawfu-skills通过 npx 运行 Vercel skills CLI(skills.sh)— 需要本地安装 Node.js,以及至少一个兼容 skills 的智能体(Claude Code、Cursor、Codex 等)。前提是仓库遵循 agentskills.io 格式。
质量评分
已验证类似扩展
Qbr Preparation
100Automate QBR preparation with account summaries, success metrics, challenges, and strategic recommendations
Expansion Retention
75When the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
Customer Success Manager
100Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.
Competitor Alternatives
100When the user wants to create competitor comparison or alternative pages for SEO and sales enablement. Also use when the user mentions 'alternative page,' 'vs page,' 'competitor comparison,' 'comparison page,' '[Product] vs [Product],' '[Product] alternative,' 'competitive landing pages,' 'how do we compare to X,' 'battle card,' or 'competitor teardown.' Use this for any content that positions your product against competitors. Covers four formats: singular alternative, plural alternatives, you vs competitor, and competitor vs competitor. For sales-specific competitor docs, see sales-enablement.
Account Health
99Assess customer account health using product usage, support sentiment, payment status, and relationship signals
Business Growth Skills
994 business growth agent skills and plugins for Claude Code, Codex, Gemini CLI, Cursor, OpenClaw. Customer success (health scoring, churn), sales engineer (RFP), revenue operations (pipeline, GTM), contract & proposal writer. Python tools (stdlib-only).