Expansion Retention
Skill Warning ActiveWhen the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
To equip users with actionable strategies and data-driven frameworks for maximizing post-sale revenue growth, reducing customer churn, and automating customer success.
Features
- Detailed NRR benchmarks and improvement framework
- Consumption-based upsell triggers and pricing architecture
- AI-enhanced customer health scoring models
- Automated onboarding sequences and milestone tracking
- Playbooks for closed-lost re-engagement and churn prevention
Use Cases
- Reducing customer churn
- Building expansion revenue from existing customers
- Automating customer success workflows
- Optimizing net revenue retention (NRR)
Non-Goals
- Acquiring new customers (focus is post-sale growth)
- Product development or feature roadmap definition
- Implementing the actual automation tools (provides strategy, not code)
Maintenance
- critical:Commit recencyThe last commit was over 3 months ago (February 13, 2026), indicating potential unmaintained status.
Trust
- warning:Issues AttentionThere is 1 open issue and 0 closed issues in the last 90 days, indicating very low recent activity and potential for slow response.
Versioning
- warning:Release ManagementThere is no version declared in the SKILL.md frontmatter or a manifest, and installation instructions likely default to 'main', preventing version pinning.
Installation
First, add the marketplace
/plugin marketplace add chadboyda/agent-gtm-skills/plugin install agent-gtm-skills@agent-gtm-skillsQuality Score
WarningSimilar Extensions
Churn Prevention
98Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.
Expansion Signals
98Identify upsell and cross-sell opportunities through usage patterns, growth signals, and account behavior analysis
Qbr Preparation
100Automate QBR preparation with account summaries, success metrics, challenges, and strategic recommendations
Customer Success Manager
100Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.
Account Health
99Assess customer account health using product usage, support sentiment, payment status, and relationship signals
Business Growth Skills
994 business growth agent skills and plugins for Claude Code, Codex, Gemini CLI, Cursor, OpenClaw. Customer success (health scoring, churn), sales engineer (RFP), revenue operations (pipeline, GTM), contract & proposal writer. Python tools (stdlib-only).